Legal statement

R3, The Association of Business Recovery Professionals

Welcome to the Association of Business Recovery Professionals (trading as R3) website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy govern R3’s relationship with you in relation to this website.

The term ‘R3’ is the trading name of The Association of Business Recovery Professionals. The term ‘Association of Business Recovery Professionals’ or ‘R3’ or ‘we’ refers to the owner of the website whose registered office is at 8th Floor, 120 Aldersgate Street, London, EC1A 4JQ. Our charity registration number is 2553435. R3 (word and logo) is a registered trademark. The term ‘you’ refers to the user or viewer of our website or services.

1. Use of this website

The information on this website is for your general information and use only. It is subject to change without notice. It does not purport to constitute legal or professional advice and should not be taken as a definitive statement of the law.

Technical documents are issued on the basis of legislation in force at the time of issue and may be superseded by later articles or legislative changes. Neither R3 nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. R3 shall not be liable for any loss or damage whatsoever arising from reliance on information contained in this website, or from any interruption or delay in access to the website for whatever reason.

Reproduction of materials on this website is not permitted other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content or privacy policies of the linked website(s).

Links to the R3 website are not permitted without the prior consent of R3.

2. Copyright

This website and the copyright in the materials on it is owned by the Association of Business Recovery Professionals. You may print or otherwise store, temporarily, extracts from this website without alteration for the purposes of your own personal reference only.

If you wish to use one of R3’s published reports for any purpose other than for personal use, please email caroline.sumner@r3.org.uk quoting the report title, year published and details of how you would like to use the report and your request will be considered and responded to within 10 working days.

3. Disclaimer

The information provided on this site is done so in good faith. Neither R3 nor any of its respective information providers, employees or agents accept any liability for the accuracy of the information provided, and no warranty is given, either express or implied that the information is accurate or can be relied upon for any particular purpose.

R3 Membership

4. Membership

The membership year runs from 1 January to 31 December. Membership of R3 must be renewed annually. Renewals notices will be issued to all current members in November of each year. Individuals may join R3 at any time throughout the year. In such circumstances membership will be backdated to the start of the current quarter and charged accordingly.

Payment for membership may be made via Worldpay, by BACS or by cheques made payable to ‘Association of Business Recovery Professionals’ or ‘R3’. On-line bookings will be processed immediately. All other bookings will be processed within two working days and an invoice issued. Following payment a receipt will be issued within two working days.

5. Cooling off period

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your membership application at any time within 14 working days, beginning on the day after you submitted your payment. In this case you will receive a full refund of the price paid. Please note that to cancel your membership during the cooling off period you must inform us in writing to; Membership officer, R3, 8th Floor, 120 Aldersgate Street, London, EC1A 4JQ or by emailing Membership@r3.org.uk.

6. Cancellation of membership

If a member of R3 wishes to resign his or her membership during the year, they should contact the Membership section of R3 by emailing Membership@r3.org.uk or in writing to; Membership Officer, R3, 8th Floor, 120 Aldersgate Street, London, EC1A 4JQ. If membership is cancelled during the year this will not give rise to a refund. Membership of R3 cannot be transferred to another person during the year.

7. Membership refund policy

A refund of a member’s fee will be provided in the following circumstances:

  • Overpayment
  • Applicant is found to be ineligible.
  • Request for cancellation received during cooling off period.

Refunds will be made by payment direct to the credit card used to make the initial payment, by BACS or by cheque posted to the members’ provided address. R3 aims to provide refunds within 30 days of the refund request being authorised.

R3 regional events and courses

8. Regional events and courses bookings

Bookings may be made on-line through the R3 website www.r3.org.uk , by post using an R3 booking form or by emailing courses@r3.org.uk. A VAT invoice will be issued by email and a receipt upon full payment. Payments may be made by credit card, BACS or by cheque made payable to ‘Association of Business Recovery Professionals’ or ‘R3’.

Delegate substitutions are permitted but a supplement will be charged where there is a difference in membership category.

Non-members are required to pay in full before attendance at an event or course.

9. Regional events and courses refund policy

Refunds will only be issued in the following circumstances:

  • Overpayment
  • Applicant is found to be ineligible.
  • Error in booking which is immediately notified to courses@r3.org.uk.

Refunds will be made by payment direct to the credit card used to make the initial payment, by BACS or by cheque posted to the members’ provided address. R3 aims to provide refunds within 30 days of the refund request being authorised.

If you wish to cancel a course you must notify courses@r3.org.uk immediately. Credit notes will only be issued if cancellations are received in writing no less than five working days prior to the date of the course.
Places will not be reserved on a course or event until a registration confirmation has been sent.

Confirmation of a place will be issued via email on receipt of a completed booking form and full payment.
R3 conferences

10. Conferences bookings

Bookings may be made on-line through the R3 website www.r3.org.uk , by post using an R3 booking form or by emailing courses@r3.org.uk. A VAT invoice will be issued by email and a receipted invoice upon request. Payments may be made by credit card, BACS or by cheque made payable to ‘Association of Business Recovery Professionals’ or ‘R3’.

To apply, early bird bookings must be paid for in full before the expiration of the early bird offer.
Non-members are required to pay in full before attendance at the confernce.

11. Conferences refund policy

If you wish to cancel a delegate place at an R3 conference you must notify courses@r3.org.uk immediately. Credit notes will only be issued if cancellations are received in writing no less than fourteen working days prior to the date of the conference.

Places will not be reserved on a conference until a registration confirmation has been sent. Confirmation of a place will be issued via email on receipt of a completed booking form and full payment.

R3 Webinars

12. Webinar bookings

Webinar access authorisation is unique to the delegate and should not be forwarded on to third parties. Unauthorised access will incur a fee of £50 plus VAT per unregistered delegate.

The materials and webinar recordings are for use by the registered delegate only and should not be forwarded onto third parties. Responsibility for the confidentiality of webinar registration information and materials issued by R3 lies with the registered delegate and purchaser.

Webinar participation requires your operating system to meet the minimum system requirements, available to view here http://support.citrixonline.com/webinar/all_files/G2W010003. Participants are also required to accept an ‘External Protocol request’ to run and launch the session. Please note that you may require administrator privileges on your computer to be able to manually install software. Prior to registration it is the delegate’s responsibility to ensure that their technology is compatible with R3’s systems.

Bookings may be made on-line through the R3 website www.r3.org.uk, by post using an R3 booking form or through the R3 E-Store http://estore.r3.org.uk. Payments may be made by credit card or by cheque. Cheques should be made payable to ‘Association of Business Recovery Professionals’ or ‘R3’.
Access codes will be emailed upon receipt of full payment.

13. Webinars refund policy

If you wish to cancel a webinar booking you must notify courses@r3.org.uk immediately. Credit notes will only be issued if cancellations are received in writing no less than five working days prior to the running of the webinar. No credit notes will be issued if an access code has been sent to the purchaser.

R3 DVDs

14. DVDs

DVDs can be purchased on-line through the R3 website www.r3.org.uk or by contacting courses@r3.org.uk. Orders will be processed within 14 days of an order being received however DVDs will not be dispatched until payment has been received in full. Orders cannot be cancelled once the DVDs have been dispatched. Refunds will only be available if the DVD issued is found to be faulty. Such faults must be immediately notified to R3 by email courses@r3.org.uk.

(This policy was updated 14 November 2018)